CANCELLATION/MISSED APPOINTMENT/ REFUND POLICY
Our goal is to provide quality medical care in a timely manner. In
order to do so, we have had to implement an
appointment/cancellation/refund policy. This policy enables us to
better utilize available appointments for our patients needing
Cancellation of an
In order to be respectful of the medical needs of other patients,
please be courteous and call the office promptly if you are unable to
attend an appointment. This time will be reallocated to someone who is
in urgent need of treatment. If it is necessary to cancel your
scheduled appointment, we require that you call at least 24 hours in
advance. Calling early in the day is appreciated. Appointments are in
high demand, and your early cancellation will give another person the
possibility to have access to timely medical care.
How to Cancel Your
To cancel appointments, please call (415) 966-0848 or email at
email@example.com. If you do not reach the receptionist you may
leave a detailed message on the voice mail. If you would like to
reschedule your appointment, please be sure to leave us your phone
number and let us know the best time to return your call. You can
schedule your appointment online here.
A “no-show” is someone who misses an appointment
without calling 24 hours in advance to cancel.
“No-shows” inconvenience those individuals who need
access to medical care in a timely manner, as well as the physician. A
failure to show up at the time of a scheduled appointment will be
recorded in the patient’s chart as a
“no-show”. The first time there is a
“no-show” there will be no charge to the patient.
Any additional “noshows” will result in a fee of
$25.00 for regular appointments and $50.00 for procedures.
If you are uncomfortable using a credit card, following your first
“no-show” a $25.00 cash deposit will be required to
schedule future appointments and a $50.00 cash deposit will be required
prior to procedures. This amount will be applied to your bill on the
day of the appointment and any remaining balance will be refunded at
this time. No checks.
Late cancellations will be considered as a
“no-show”. Exceptions will only be made in
extraordinary circumstances. Cancellations made more than 24 hours in
advance of your scheduled appointment time will not be assessed a
If EzCare Medical Clinic owes you a refund due to an overpayment or
credit balance, we will issue a refund after our billing department has
verified it. Provided there are no other balances owed to EzCare
Medical Clinic, we will credit your credit card or issue a cash refund,
depending on how you made your initial payment.
No refunds will be issued after the consultation or proceedure with a
For any questions concerning a refund due, call us at (415) 966-0848 or
email at firstname.lastname@example.org